When I started my blasting company in 2006 one of my first phone calls was to Barry Davis at Traxxon to get pricing and info on rock drills. With so many choices for drill rigs in the marketplace, one of my biggest concerns was product support and service. Knowing that there was a local support team in place, I choose Tamrock/Sandvik for my first dill. Ten years later and I know have 3 Tamrock/Sandvik drills as well as compressors, hand drills and a Darda rock splitter. All of my equipment has been serviced by Traxxon and in 10 years I have never been broken down for more than 48 hours! One of my top qualities as a contractor is being the guy who can get in fast and get the job done immediately. I have called Barry at night and he has opened up the shop early to get me on the road with the parts, bits or steel I need more than a couple of times! While Barry has always kept me going with product support, Lloyd and Mark in the Service shop have always kept my equipment running. They have both talked me through troubleshooting over the phone and solved many problems without even coming to the jobsite. It is amazing when a 10-minute phone call can keep a week from going sideways. When dealing with the guys at Traxxon it has always been nice to be known as Tim and not customer #58347.
I would not hesitate to recommend Traxxon to anyone looking for anything to do with rock drills. They have always been a pleasure to deal with and their product support and service is second to none.